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CHARACTER OF THIS CLASSIFICATION LEVEL
In positions at this level, incumbents apply superior skills in their
functional area. At this level, technical accountability for work done and
decisions taken is expected. Technical or team leadership is required as well
as a high degree of technical versatility and broad industry knowledge.
The work may involve being assigned a particular area of responsibility
within a department which may include: electronics, electro mechanics,
microprocessors, software, systems, and/or networks.
Although some direction is provided, individuals must possess the
background knowledge and experience to make informed and responsible
decisions which are technically sound and take into account the needs of the
University. Incumbents provide guidance and instruction to other staff at the
same and lower levels and may be required to assume their responsibilities
during normal absences.
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CHARACTERISTIC DUTIES AND RESPONSIBILITIES WHICH
ARE INTENDED TO ILLUSTRATE THE CHARACTERISTICS OF THIS CLASSIFICATION LEVEL
AND SHOULD NOT BE INTERPRETED AS A DESCRIPTION OF ANY ONE INDIVIDUAL POSITION
WITHIN THIS CLASSIFICATION LEVEL
- Estimates, plans,
schedules, coordinates, leads and tracks the work of small to medium
teams or projects including proposals, business and systems analysis, as
well as acting as a mentor and technical consulting support services
including: policies, guidelines, tools and security, web based solutions
and end user support, with full accountability for time, performance and
quality objectives, effectiveness and results of activities
- Is expected to be
familiar with all applicable methods, practices and guidelines within
the functional area and operate within those standards.
- Arranges, prepares and
conducts meetings and presentations for a wide range of audiences
- Undertakes systems
studies based on user requirements and prepares detailed technical
reports and recommendations and provides: advice and assistance with
software and systems, and a variety of training vehicles on networks and
software products
- Repairs, installs,
configures and tests a wide variety of equipment and connectors which
may include fixing associated software and/or hardware problems
- Investigates,
analyzes, and models requirements including: information flows, data
bases and structures, installs, devises systems, configuration, design,
construct, develop complex systems and programs, web sites, processes
and procedures, prototypes and tests new/modified hardware or software
systems and produces documentation in a variety of formats
- Administration of
campus or department network communication infrastructure which may
include: hardware and/or software, troubleshooting, installation,
configuration, system tuning, capacity planning, disaster recovery,
backups, recoveries, security, and software application support
- New networks and
systems development and implementation which may include: analysis,
design, configuration, installation, implementation and post
implementation support
- Converts logical
designs into physical designs for small to medium systems
- Develops, writes,
modifies, upgrades, maintains, tests, implements and documents systems
and programs to meet users needs
- Provides database administration
for databases by creating, loading and maintaining scripts and
structures, fine tuning, monitoring, accessibility, currency and
integrity of the data which may be contained in the corporate data
dictionary
- Participates in
evaluating hardware and/or software and advises users of its
applicability
- Maintains server and
desktop hardware and software
- Participates in the
development of technical architectures and/or participates in all phases
of development life cycle
- Attends seminars, conferences,
professional groups and on-going or advanced courses in area(s) of
specialization
- Performs other related
duties as required or assigned
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QUALIFICATIONS REQUIRED
The minimum qualifications necessary for acceptable (satisfactory)
performance are:
Level of Formal Education and Experience
- Post-graduate degree
in a related discipline from a recognized institution, plus 1 year of
directly related experience, or
- Professional degree in
a related discipline from a recognized institution plus 2 years of
directly related experience, or
- Undergraduate degree
in a related discipline from a recognized institution plus 3 years of
directly related experience, or
- Accredited
Institutional diploma from a recognized institution plus 4 years of
directly related experience, including: a thorough knowledge and
understanding of an area such as: information systems, network
communications, networking, operating systems, and/or desktop PC
hardware and software support
- or
- An acceptable
equivalent combination of education and experience may be considered
Skills and Abilities
- Specialized expertise
in technology as it relates to computers, networks, communications, as
well as hardware and software applications and techniques as they relate
to academic and administrative computing
- Very well developed
oral and written communication and persuasion skills with the ability to
instruct and/or explain detailed technical procedures and ideas to all
levels of University faculty, staff, students and the public and prepare
detailed technical reports
- Ability to analyze and
assess user needs, evaluate effectiveness of solutions and resolve
problems
- Ability to exercise
sound independent judgement, initiative and resourcefulness
- Ability to plan, organize,
establish schedules and deadlines for work processes and/or other
employees, while maintaining effective working relationships with
co-workers and other University staff in a team environment
Physical Requirements
- May be required to
lift and move apparatus in excess of 15 kg.
- Capable of performing
the duties as assigned
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